Internal Training at Payvand Group: Investing in Team Development Means Investing in Service Quality
As part of its human capital development strategy, LLC MFO “Payvand Group” conducted an internal training session for staff of Service Centers and agents of the organization involved in delivering microfinance services.

The primary goal of this initiative was to enhance the professional skills of employees, deepen their understanding of client needs, and ultimately improve the quality of services provided.

🔍 Key Focus Areas of the Training:
Understanding and identifying client needs – participants learned how to better assess customer expectations and offer tailored and relevant financial products;

Experience sharing and practical solutions – the training served as a platform for open dialogue, real-case discussions, and the exchange of effective client service practices;

Strengthening a client-centric culture – special attention was given to fostering a mindset of care and responsibility toward each client.

We firmly believe that investing in employee growth directly contributes to improved service standards. Continuous training and the development of professional competencies are the foundation of our strategic goal: to ensure reliable, efficient, and high-quality financial services for clients across the country.

Payvand Group remains committed to learning, development, and raising service excellence. We know that when one team member grows — the entire team rises together.