Consideration of citizens' appeals

Clients of OOO MDO Payvand Group have the right to leave a complaint/suggestion regarding the quality of MDO service. All your requests will be reviewed by our employees without fail.

Procedure for submitting requests

— Written requests are submitted by courier, by mail, during a personal reception, by entering comments and (or) suggestions in the book of comments and suggestions. The book of comments and suggestions is maintained in each division of the Organization and is presented at the first request of a citizen.

— Oral requests are presented during a personal reception. Personal reception is conducted by the management of the Organization and heads of branches in accordance with the reception schedules posted in the divisions of the Organization. Oral requests are also accepted by phone at the Contact Center of the Organization at 5505, 988886161.

— Electronic requests can be sent to the Head Office of the Organization via e-mail info@payvand.tj or through a special section of the website

Consumer Rights Protection
+992 44 610 45 45

Hotline of the National Bank of Tajikistan (for consumer protection inquiries)
+992 44 600 1520

Management Reception Days
Tuesday - Friday 9:00 PM - 11:00 PM

Responsible person: Нead of public relation departament - Saydullaeva Manizha 

Hotline : 988886161; 5505